In most service activities, customer satisfaction depends largely on the direct interaction with service providers. In the case of tourism, this interaction often occurs between people from different countries and whose mother tongues are different. In this context, concepts such as cultural proximity, linguistic accommodation, expectations and…

Most studies on narrative competence have focused on monolingual subjects, and there are very few studies which address this issue in bilingual subjects dealing with two language systems. In the present case study we analyzed and compared the textual and narrative written skills of three deaf and three hearing adolescents attending eighth grade at…

This study investigates the relationship in L2 writing between raters' judgments of communicative adequacy and linguistic complexity by means of six-point Likert scales, and general measures of linguistic performance. The participants were 39 learners of Italian and 32 of Dutch, who wrote two short argumentative essays. The same writing tasks…

Foreign language (FL) teachers have long been leaders in the use of technology in the classroom, from short wave radio and newspapers, to film strips, to tape recorders, to records, 16 mm films, video, and now computers, as a means of bringing authentic language and culture to their students. Computer and Internet technologies require…