In the spring of 2015, the University of Minnesota Libraries formed the Content Services department, which is comprised of Interlibrary Loan, Publishing Services, and the Copyright Permissions Service. These three service points, as well as additional Library units, work together with campus partners to save students money on their course…

Libraries nationwide are in yet another phase of belt tightening. Without an understanding of the economic factors that influence library operations, however, controlling costs and performing cost-benefit analyses on services is difficult. This paper describes a project to develop a cost model for collaborative virtual reference services. This…

Since its publication in 2005, Mark A. Greene and Dennis Meissner's "More Product, Less Process: Revamping Traditional Archival Processing" has led to much discussion and self-examination within the archival community about working through backlogs. This article discusses the impact of Greene and Meissner's work and considers the questions and…

A growing number of libraries have installed wireless data connections as a way of providing access to the Internet for members of the public. Some libraries have used their wireless networks to enable staff to use wireless devices to increase their mobility, effectiveness and responsiveness to client need particularly in providing reference and…

THE FOLLOWING IS THE FULL TEXT OF THIS DOCUMENT: Today there are over 900 on-line data banks available for public access. Most microcomputers can use them through the aid of a modem and communication program. Major public information utilities that offer access to these on-line data bases are growing and expanding. The Source, a data base utility…

Relates the marketing concept to library reference services. Highlights include a review of the literature and an overview of marketing, including research, the marketing mix, strategic plan, marketing plan, and marketing audit. Marketing principles are applied to reference services through the marketing mix elements of product, price, place, and…

The three papers presented discuss the components of the pricing structure for online service vendors (Roger Summit); describe an information system designed to provide agricultural weather data to farmers (Lehnert and Scott); and explore the impact of information delivery systems for the home (Mark Plakias). (FM)

Reports the results of a study which examined costs and search results for 20 searchers conducted on both BRS After Dark and Knowledge Index. Various features of the two retrieval systems are reviewed, and advantages and disadvantages of each system are summarized. Data are presented in one table and several graphs. (24 references) (MES)

Issues having a possible impact on online search services in libraries are discussed including full text databases, front-end processors which translate user's input into the command language of an appropriate system, downloading to create personal files from commercial databases, and pricing. (EJS)

Describes a contract between the reference service of a library system in Illinois and a commercial supplier of information in Berkeley, California, to provide the answers to 200 reference questions for a flat rate of $6000. The contract, considered the first of its kind, successfully relieved a current reference overload. (RAA)

A survey of 34 of the largest public library systems, each serving at least 500,000 people, showed: (1) minority offer online database services; (2) cost is major prohibiting factor; (3) New York Times Information Bank is most popular database; (4) fee structures vary; and (5) business organizations are most frequent users. (JD)

Compares current problems with optical disks to errors made with past technological innovations in libraries. Lack of hardware standardization, software incompatibility, and high prices are discussed. Widespread library commitment not to purchase optical disc systems until both technical standards and price guidelines are established is advocated.…

Discusses the 10 questions most frequently asked concerning the installation of public library online services. Equipment considerations (choice of equipment, maintenance arrangements, baud rate), choice of databases and vendors, budgets, fees, training, elimination of printed tools, and promotion of the service are covered. (EJS)

Briefly summarizes the results of a recent American Library Association (ALA) study on "Financing Online Search Services in Publicly Supported Libraries." The background of the survey, the general patterns revealed by responses concerning the kinds of fees charged to users, and the availability of the complete study are included. (JL)

Presents the results of a survey conducted by the ALA Office for Research to determine current practices with respect to the financing of online services in public libraries. Special emphasis is placed upon questions surrounding the imposition of user fees for such services. Seven tables summarize the data. (JL)