Describes the introduction of professionally qualified instructional designers into the Professional Education Division of Arthur Anderson and Co., an international public accounting and professional services firm. The difficulties and misunderstandings that were overcome and the role the instructional designers now play in providing training…

Assesses the need for good writing skills in large accounting firms that operate in an increasingly competitive environment with new imperatives of client service and business development. Analyzes specific kinds of writing by professional accountants, and examines how firms encourage good writing through training, hiring, and evaluation…