Identifies two fundamental properties of questions, i.e., they have a structure that consists of a subject and a query, and they presuppose a limited number of basic categories of human thought. A system for classifying questions by conceptual presupposition is proposed to assist information professionals in handling user questions effectively.…

Provides an annotated bibliography intended for searchers, educators, library administrators, and other reference department staff who must plan or provide for the training and continuing education of online searchers. (Author)

This study examined the importance of negative searching, or searching to discover topics not previously explored in writing, and its oversight in the library literature. A survey of university faculty revealed a tendency to view negative searching as necessary to scholarly endeavors, but an online literature search showed little discussion of…

Examines range of coverage and principles of inclusion of dissertations in PsycINFO by comparing searches done on PsycINFO and Dissertation Abstracts Online. Searchers are advised to be skeptical about the accuracy and completeness of vendor documentation and the practical journal literature. Search strategies used are appended. (eight references)…

Reviews information sources designed to assist the genealogical researcher with the arrival of his/her ancestors: "A Bibliography of Ship Passenger Lists 1538-1825"; "Passenger and Immigration Lists Index"; "Philadelphia Naturalization Records." Examples provided include name entry, source citation, annotation, and…

Summarizes methods of searching currently available for OCLC, provides list of questions that can be answered with terminal (monographic series, mock subject searching, bibliography, government documents, serials, microforms, music, birth/death dates, corporate bodies, name authority, variant editions, artistic transpositions), and demonstrates…

These planning and evaluative guidelines for online trainers utilize a sliding scale--from minimal to suggested to optimal--for five types of training sessions: (1) Search Service--Beginning; (2) Search Service--Advanced; (3) Search Service--Subject; (4) Database Producer; and (5) Independent Introductory Workshop. (RAA)

When helping undergraduates assess materials, academic librarians balance the reference interview with instruction in electronic databases. This article describes a method connecting these tasks with a search strategy dependent on the user's information needs. The connection is made by labeling the user's need with a diagnostic tool based on…

This study examined the inclusiveness of eight indexes and abstracts of presumable interest in communication arts, and found that none of them provided comprehensive access to articles chosen from a core list of communication arts journals. The implications of the findings for the teaching of search strategies and for editorial policies on…

This paper outlines the history and purpose of the Freedom of Information Act (FOIA), which insures the right to access the voluminous files of U.S. government agencies, and explains FOIA implementation procedures for reference librarians assisting patrons. Recent attempts to amend the FOIA are discussed. Thirty-four references are cited. (EJS)

Discusses the need to educate the library's professional reference staff in online searching so that subsequent training on the job will be more effective. (FM)

Discusses the usefulness of the World Wide Web to answer reference questions as compared to print sources, based on a study of 104 reference questions. Topics include timeliness of the information, search engines, bookmarks, current versus noncurrent information needs, and time spent on searching. (LRW)

Discusses the needs of remote users of online public access catalogs (OPACs). User expectations are discussed; problems encountered by remote-access users are examined, including technical problems and searching problems; support services are described, including instruction, print guides, and online help; and differences from the needs of…

Discusses the use of the OCLC Authority File for answering reference questions. Contents of the authority file are described, including personal, corporate, conference, and geographic names, uniform titles, and subject headings; accessing the authority file is explained; searching strategies are discussed; and examples of authority records are…

Describes a study that examined patron response to and success in using bibliographic databases on CD-ROM. Perceived needs for training and satisfaction with the system were measured by asking patrons about ease of use, search success, their need for assistance, and preferences for CD-ROM or print research tools. The questionnaire used is…