Presents a method for collecting reference desk statistics in machine-readable form using optical marks. Useful data categories are identified, and figures illustrate how data can be recorded for each category. Ten references are listed. (FM)

Describes a study that designed and tested an interlibrary loan (ILL) measurement tool to be used by all types and sizes of libraries in Illinois. Topics discussed include data collection processes, use of the information for resource sharing, and a continuing education program to help librarians use the ILL forms. Sample forms are appended.…