Describes the library skills workshops, expressly designed for faculty secretaries, executive secretaries, administrative assistants, and clerk-typists, that have been successfully experimented with by the University of Maine at Orono Libraries. (Author)

Presents a state-of-the-art of the reference interview with emphasis on evaluation. Article discusses the interview in terms of its components and which of them can be measured or evaluated. Components include performance of professionals v nonprofessionals, physical setting, verbal and nonverbal behavior, and user satisfaction. Implications are…