Administrators expert in their own areas often have little opportunity to reflect the totality of the academic enterprise. Career mobility, collaboration, personal and professional development of faculty and staff, career opportunities, and career development especially for women and minorities are discussed. (MLW)

Describes a support model for academic computing developed and implemented at Carleton College (Minnesota) over the past six years. In the discipline-focused model, technical support staff work to identify, facilitate, and tailor technical tools and methods to the pedagogical needs of faculty. Curricular use of computers and computer skill levels…

The development of a new automated alumni and donor support system at UCLA is discussed. Elements of project dynamics that are critical to a large systems development project are described. (Author/MLW)

This article presents the University of New Hampshire's approach to ongoing training of computer users and argues that training is an investment with a large payoff. The article considers factors affecting training success; computer support; academic computing training; and administrative computing training, including developing a user services…

The Department of Education has begun a project to redesign the information systems used to deliver student financial aid funds to students, postsecondary institutions, lenders, and state guarantee agencies. The implications of this strategy are considered. (MLW)

The development of the Drexel Disk is described. The goal of this disk is to train novice users of a personal computer and to provide them with all the information they need to be able to use the machine and the facilities at Drexel. (MLW)

The activities of Project TRANSACTION, a 10-year research and development project of the College Scholarship Service division of the College Board, are described. The project is intended to unify the student financial aid delivery system through application of electronic information technologies. (Author/MLW)

The University of Virginia's Computing Survival Skills program, begun in 1997, addresses the ongoing technology training needs of departmental staff. An overview is provided of the program's first year, including background, content, materials, certification, benefits, results, success, and future plans. Tips for designing a training program are…

The University of Cincinnati provides a workshop as a first step to computer literacy for thousands of faculty and staff members. The workshop uses a microcomputer laboratory with 24 work stations and audiovisual equipment. The curriculum builds both computer knowledge and positive computer attitudes with high-interest, low-threat activities…

The two-phase effort at Clemson University to design a comprehensive library automation program is reported. Phase one was based on a version of IBM's business system planning methodology, and the second was based on a linear model designed to compare existing program systems to the phase one design. (MLW)

The challenge of recruiting, retaining, and retraining information technology (IT) staff in colleges and universities affects the entire institution, not just the IT organization. Some of the issues surrounding the projected IT staffing crisis are outlined, and steps campus IT leaders can take to minimize the effect of staff turnover on…

Early collaborative efforts between librarians and computing professionals at Rice University (Texas) led to the realization that some organizational restructuring was needed to effectively serve changing user needs. A new approach to delivering user services has not only benefited users but also resulted in growth and skills development for…

A seven-year long-range information systems plan at the University of Miami outlined 44 applications, most of which were to be installed in a database environment via prototyping with fourth-generation tools. The challenges that confront information systems managers are described. (Author/MLW)

Carthage College (Wisconsin) reports on the practical/philosophical consideration underlying a decision to tutor faculty in using new technologies. Applying lessons learned through student computer labs, the college initiated a faculty/staff tutoring program which used the faculty's own office desktop computers. By taking a very personalized…

Discusses the information technology (IT) staff shortage in higher education, and encourages collaboration between human-resource and information-technology professionals both on college campuses and at the professional-association level. Outlines some human resource development activities currently under consideration within two professional…