Identifies several objectives of a student-assistance program that can aid students who wish to keep the group intact and those who wish to withdraw because of personal growth or changes in preferences. Seven consecutive group sessions are outlined in detail, and follow-up procedures are discussed. (NB)

Examines specific intervention strategies designed to deal directly with complaints, conflict, and criticism. Defines intervention strategies and their importance. Discusses techniques for intervention strategies, and dynamation strategy skills such as observation and listening. (PRA)

Presents a practical framework for those, such as urban education administrators, who must work with angry people. Focuses on the causes of anger, the negotiation process, trust building, problem solving, confrontation strategies and deadlocks. (KH)

Systematic instruction in conflict management is an effective means for the group counselor to help couples resolve their conflicts and develop a support system for meaningful resolution of future conflict. With this appraoch group members help to develop new behaviors that enhance the intimacy of the marriage. (Author)

Discusses four themes related to resolving difficulties in library personnel evaluation: (1) the importance of clearly defining performance evaluation and its goals; (2) negotiation theory for dealing with negative results of personnel evaluation; (3) development of a perspective on conflict management; and (4) assertiveness as a foundation for…

Recommends and describes assertive management techniques for dealing with conflicts or problems in libraries: (1) listening to understand problems; (2) stating expectations clearly; (3) focusing attention on the real issue; (4) explaining situational givens; (5) compromising/negotiating when possible; (6) being persistent and patient; (7) giving…

Discusses the role on conflict and groups and manifestation of conflict in groups. Goes on to suggest strategies for resolving conflict among children. Offers suggestions for leaders of children's groups and suggests techniques for creative conflict applications. List of books and articles relevant to conflict resolution techniques that use…

Drawing on management theory, this article explores the costs, benefits, and sources of organizational conflict in the academic library context. Five responses to conflict (using power, avoiding, accommodating, compromising, and problem solving) are described, and guidelines for using problem solving to manage conflict effectively are offered. (14…

Presents a theoretical approach with some practical strategies for resolving marital and family conflicts. The steps are: owning one's position, understanding the other person's position, and resolving the conflict. The method serves as a model resulting in the development of more effective communicators and communication patterns. (Author/BEF)

Adults who work in positions of authority with young people must be prepared for the possibility of conflict, which could lead to aggressive behavior. Incorrect handling of a crisis will produce a conflict cycle, the four stages of which are described. Legal issues surrounding physical intervention (in the United Kingdom) are summarized, and…

Notes that research on elder abuse highlights importance of communication and conflict resolution in families of older people, and that few prevention programs are available for use with community groups. Reviews literature on elder abuse and describes an educational curriculum designed to prevent abuse and neglect in families of the elderly.…

Addresses the following issues related to employee problem resolution: confronting rather than ignoring problems; preparing for confrontation and resolution of problems; the role of administration and middle management; character and trust as leadership factors; and management and supervisory training. (six references) (MES)

The nature of negotiation, particularly bargaining, is explored, and it is suggested that legal educators use a distributive bargaining simulation as the teaching method. Appropriate materials for such a simulation are offered, followed by an explanation of the development of the simulation. An integrative bargaining simulation is also presented.…

Discusses the competencies basic to Adlerian therapy--including influencing psychological movement, working with the family communication system, focusing on the real issue, aligning goals and dealing with resistance, stimulating social interest, encouragement, and tentative hypotheses, and antisuggestion. A specific process for helping the family…

Classroom management can have a direct effect on the kinds of behaviors students exhibit and make the difference between chaos and an orderly environment that facilitates learning. Suggestions for teachers involve planning for physical space, arrival and departure times, the scheduling of transitions, children's interactions with equipment and…