This study examines the process of requesting copyright permissions through the Copyright Clearance Center's (CCC) pay-per-use service for electronic course reserves at the Penn State University Libraries in 2008. The authors investigate the efficiency of this process as a function of the percentage of permission requests successfully mediated by…

In this article, the author reports on the Association of College and Research Libraries (ACRL) Conference which occurred in Philadelphia, Pennsylvania, March 29-April 2, 2011. There were numerous panel sessions to choose from, and the author attended "Fostering Library as Place for Distance Students: Best Practices from Two…

The Coalition for Networked Information (CNI) enabled the Association of Research Libraries (ARL) to develop increased visibility among leaders shaping the development of the Internet. It also provided a mechanism for ARL member institutions and others to engage in partnership strategies to develop projects that would bring digital content and…

The purpose of this article is to describe the scope and depth of the historic corporate annual report collections in twelve academic/research libraries in North America. For many decades, a few major academic business libraries have been collecting and preserving corporate Annual Reports (ARS), the reports sent to shareholders documenting the…

Seekers of information in libraries either go through a librarian intermediary or they help themselves. When they go through librarians they must develop their questions through four levels of need, referred to here as the visceral, conscious, formalized, and compromised needs. In his pre-search interview with an information-seeker the reference…

In 2012, Keith Curry Lance and his associates completed a second school library impact study in Pennsylvania. The research conducted in Pennsylvania was the result of an Institute of Museums and Library Services (IMLS) National Leadership grant that examined students' reading and writing scores with sub-groups of students (Hispanic, Black,…

Two science branch libraries at Penn State's University Park campus hosted film series centered on scientific documentary films. Although the reasons for starting the series differ, both have been successful in meeting their goals. Patron responses have been favorable, and the series have focused attention on the collections and services offered…

This article discusses a service quality study conducted in the Pennsylvania State University Libraries. The Wisconsin-Ohio Reference Evaluation Program survey was selected as a valid, standardized instrument. We present our results, highlighting the impact on reference training. A second survey a year later demonstrated that focusing on…

This paper describes chat widgets, chunks of code that can be embedded on a web site to appear as an instant messaging system, and how they can be used on a science library web site to better serve library users. Interviews were conducted concerning experiences at science and humanities libraries and more similarities than differences were…

Supporting the "Infrastructure Needs of 21st Century School Library Programs," also known as the Pennsylvania School Library Project, was a one-year project conducted in Pennsylvania to better identify and understand what stakeholders--teachers, administrators, parents, school and community leaders, and education associations--expect…

Reference e-mail continues to be a vital reference service. This article studies the trends in reference e-mail use over an eight year period. Usage statistics are analyzed particularly in light of the marketing of the service via changes in the location of the service on the official university libraries' Web pages. Included are recommendations…

Academic libraries have traditionally collected reference statistics using hash marks on paper. Although efficient and simple, this method is not an effective way to capture the complexity of reference transactions. Several electronic tools are now available to assist libraries with collecting often elusive reference data--among them homegrown…

Labor archival programs confront numerous challenges to remain viable in a changing academic environment and institutional culture. The marketing of higher education, the anti-union stance of some university administrations, and the transition of labor studies programs create a less-than-benign environment for labor collection development…

This study examined the ownership of religious texts within academic libraries that were members of the Associated College Libraries of Central Pennsylvania (ACLCP). Results showed that most of the texts in English were owned by the libraries, whereas the texts in their original languages were generally not owned. (Author/LRW)

Describes a study of secondary school library media specialists in Maine and Pennsylvania that was conducted to establish a baseline of data relating to the use of CD-ROM databases for reference purposes. Topics addressed include database titles; networking; staffing concerns; budget; funding; attitudes toward CD-ROMs; and training and curriculum…