A small group of midsize land-grant institutions in the western United States responded to a survey on what tools they used for troubleshooting, what activities they accomplished using the tools, and who performed their troubleshooting. Most respondents use subscription-manager administration tools, email programs, electronic resource management…

Will that data breach be the end of a chief security officer (CSO)? Managing information security in higher education requires more than just technical expertise, especially when the heat is cranked up. This article takes a look at how two CSOs deal with hack attacks at their universities. When Purdue University Chief Information Security Officer…

Describes a two-year Technology for Teaching Project linking high school students on Montana's Crow Indian Reservation with other students in the United States and abroad through AT&T Learning Network's Learning Circles. Topics include project organization, materials exchanged with other schools, issues covered in online student discussions,…

Reports a study of "Reach for the Sky," a telecommunications project offering rural teachers access to the Internet and online courses. Teachers received Internet training, then became mentors for other teachers enrolled in online courses. Interviews and analysis of e-mail messages highlighted lessons learned about mentoring and online…