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Peer reviewedKabashkin, Igor; Michnev, Boris; Utchin, Georgy – Journal of Air Transportation World Wide, 1998
Describes Riga Aviation University's movement from a controlled professional-education program to a system of contract relations with students as education service customers. Discusses a study of students' demands, requirements, and issues and the development of a quality assurance system based on Total Quality Management and ISO 9000 standards.…
Descriptors: Aviation Education, Foreign Countries, Higher Education, Performance Contracts
