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Direct linkHeaton, Robert – Journal of Electronic Resources Librarianship, 2018
A small group of midsize land-grant institutions in the western United States responded to a survey on what tools they used for troubleshooting, what activities they accomplished using the tools, and who performed their troubleshooting. Most respondents use subscription-manager administration tools, email programs, electronic resource management…
Descriptors: Land Grant Universities, Troubleshooting, College Administration, Administrator Surveys
Chronicle of Higher Education, 2004
"Chronicle of Higher Education" presents an abundant source of news and information for college and university faculty members and administrators. This June 25, 2004 issue of "Chronicle of Higher Education" includes the following articles: (1) "It's OK to Say No" (Fant, Gene C., Jr.); (2) "On Your Marks"…
Descriptors: Rejection (Psychology), Conflict Resolution, Higher Education, Collegiality
