The first section of this article reviews the literature on the changing face of reference, beginning with a discussion of the national decline in reference transactions, its causes, and the likelihood that online reference services might one day halt or reverse the decline. It then analyzes definitions of the term "reference," pointing…

Libraries have become increasingly interested in studying the use of spaces within their buildings. Traditional methods for tracking library building use, such as gate counts, provide little information on what patrons do once they are in the library; therefore, new methods for studying space usage are being developed. Particularly promising are…

It's called GoLibrary in the United States and Bokomaten in its native Sweden. Patrons know it as Library-a-Go-Go in Contra Costa County, California, but whatever its name, the automated lending service this materials handling machine provides has proved a tremendous aid in addressing underserved segments of this sprawling community. It's not hard…

Intranets can be crucial tools in fostering communication within an academic library. This article describes the successful implementation of an intranet wiki at the San Diego State University Library & Information Access. The steps involved with implementing, marketing, and supporting the MediaWiki software are described, and the results of a…

The social work library at USC provides a case study of an academic library's transition to an information center service model. Analysis of the collection, user community, Web 2.0 applications, and Web usage data demonstrates how the changes facilitated library services and information literacy instruction. (Contains 6 tables and 3 figures.)

In October 2009, California Digital Library (CDL), where the author serves as manager of strategic and project planning, jumped into the world of social networking by joining Twitter. From Twitter, the CDL staff publish the content of their monthly newsletter, "CDLINFO News," and also additional content created by CDL programs and…

When Bruce Miller took up the position of head librarian at the University of California, Merced in 2001, the plan for the new library was to use the University of California (UC) system's rich base of support as a launching pad for something great and extraordinary: a model academic research library for the twenty-first century. This article…

In this article, Brian L. Hawkins, President of EDUCAUSE, interviews Clifford A. Lynch, Executive Director of the Coalition for Networked Information (CNI), and the recipient of the 2005 EDUCAUSE Award for Leadership in Public Policy and Practice, about, among other things, the current CNI initiatives, digital assets preservation, e-science,…

In an age of experimentation, library users from Cerritos, California, to Salt Lake City to Seattle are experiencing public libraries the likes of which they have never before seen. While the 1990s may be remembered as the era of the anchor facility, when libraries were called upon to define and support a community's renaissance, this decade's…

This article reports on a library renovation at California State Polytechnic University at Pomona which incurs complaints from professors and librarians about a shift from print to online materials. The $60-million project at Cal Poly is providing a difficult lesson in the challenges of library renovation, and in the changing role of one of the…

Since 1966 the libraries of the Associated Claremont Colleges have developed an automated central acquisition and cataloging system. This system differs from most other technical service organizations and operations in three ways: (1) ordering and cataloging operations are integrated and blended to avoid duplicate and uncoordinated performance,…

Background information about Peninsula Library Automated Network member libraries and description of the circulation system of choice include basic components of this cooperative effort: Joint Powers Agreement and organizational structure; jurisdiction responsibilities and financial planning; database and policy areas requiring joint decision;…

The Internet is many things to many people. Some see the Internet as the Wild West, a yawning wilderness waiting to be tamed and cultivated. For companies like eBay, the Internet is a steady, transaction-based revenue stream. For the dot-com companies, the Internet was perceived as a California gold rush. In terms of online library programming for…

"Conversations with California Community College Librarians" is a snapshot in time at a time when colleges are swelling with new students, technology is surging ahead, and campus revenues are not keeping pace with growth or modernization needs. College library collections and services are increasingly technology-dependent. College…

Building joint-use libraries to foster new types of learning and collaboration is a growing phenomenon that is of great interest to academic library planners around the world. Noteworthy among these efforts, the Dr. Martin Luther King, Jr. Library in San Jose, California, is a collaboration of a metropolitan university library and a major public…