The purpose of this paper is to provide another perspective on the problematic nature of the concept of skill and in particular a tendency to place a lower value on certain types of job in the service sector than those in other industries. Qualitative research was conducted in three service industries in Australia, comprising interviews with key…

Few studies in the Library and Information Studies field investigate how vocational workers use information in their learning and workplace practice. This paper introduces doctoral research that explores how apprentice chefs develop information literacy practices that enable them to learn their trade and engage with the professional practices of…

This study examined the relationship of emotional intelligence (EI) to jobs requiring emotional labour in a sample of 6,874 participants from eleven countries or geographical regions. In particular, the current study examined the relationship of a mixed model of EI, as measured by the Emotional Capital Report (ECR), to emotional labour identified…

The objectives of this research were to: 1) develop the online courseware on Thai Food Good Health to support the Thai Kitchen to the world project; and 2) evaluate the courseware by the learners toward the courseware integrated using in aboard. The research sample were sampling for chefs, Thai restaurant owners, and the students who were studying…

Purpose: The purpose of this paper is to provide a reflection on the growth in qualifications available through work, over the 50 years of Education + Training. Design/methodology/approach: The approach adopted is that of providing a viewpoint, reflecting back on the availability of qualifications today compared with the 1950s. Findings: The…

University education is part of a globally competitive service industry and contributes more to Australia's export earnings than agriculture. This article argues that a deeper understanding of diverse cultural student groups is important for Australian and other universities that wish to differentiate their education service offerings by…

Investigates factors contributing to the growth of part-time employment in Australia, specifically (1) the growth of the service sector, and (2) the possibility that the supply of part-time workers has increased due to the scarcity of full-time employment opportunities. (JOW)

Naturalistic observations and interviews with service workers found on-the-job reading was based on knowledge of codes and rules of practice and required problem-solving and metacognitive strategies. Workplace competencies should be considered within their social and cultural context. (SK)

Purpose: The paper seeks to show the contextualisation of call centres as a work-specific ethnographically and culturally based community, which, in turn, influences pedagogical practices through the encoding and decoding of cultural texts in relation to two logics: cost-efficiency and customer-orientation. Design/methodology/approach: The paper…

Documents the growth in aesthetic service occupations and issues regarding employability: interpersonal skills, training, and social exclusion of those deemed unsuitable for "style" labor. Examines a Scottish training program that raises concerns about social control but may improve the employability of long-term unemployed persons.…

This paper explores the results of applying a diagnostic questionnaire for measuring the dimensions of a learning organization in a resource squeezed service organization. The questionnaire was conducted as the first stage of an ethnographic study of workplace learning in an aged care organization. It was distributed to the 600 employees in nine…

Three cooperative programs between the University of New England-Northern Rivers (Australia) and regional arms of government agencies which provide professional development are described. They involve the departments of school education, health, and family and community services. The university offers a variety of credit-bearing undergraduate and…