The availability of tutors in schools is a privilege and an opportunity to support those students who may be sufficiently far behind the expected level that it is difficult for the classroom teacher to bridge the gap. The challenge for schools is to find ways to guide the work of tutors and teachers to improve chances that supported students can…

Facing increased pressure to improve participation and attainment, and significant constraints in available revenue and resources, regional Australian universities are seeking opportunities to enhance student retention in a way that is sustainable and addresses the unique circumstances of regional universities. Whilst advising models, nationally…

The provision of academic language and learning (ALL) support to undergraduate and postgraduate students has been a staple across higher education institutions in Australia and New Zealand for some time. However, research has established that there are multiple challenges inherent to working across institutional spaces in the ways that ALL staff…

Purpose: Much of the existing literature note how students' academic difficulties result from their background and lack of cultural capital. This paper aims to focus on internal structural inequality where people with particular backgrounds are disadvantaged within an institution. Design/methodology/approach: The authors use a case study approach…

We explored the perspectives of school-based educators located in Victoria, Australia, regarding their support of students who have reading difficulties. An anonymous survey was completed by 523 participants, including educators, educational leaders and Student Support Services staff. Results revealed multiple areas of concern related to their…

Online modes of study are increasingly prevalent in higher education, including university-enabling programs. As student cohorts diversify, access to individualised and holistic support strategies is increasingly important for students to expeditiously transition into higher education. On-campus provision of academic advising, while an effective…

This conceptual paper explores the dynamic interplay between university career development and learning support services. A distinct focus on enhancing dispositional employability of both staff and the graduates they support is discussed. Integral to successful career preparedness, the essential attributes of dispositional employability include…

A reflexive thematic analysis was used to identify factors that enhance and inhibit employee engagement amongst professional staff working in shared services teams in an Australian regional university. With efficient and effective client service delivery expected of people working in a shared services structure, employee buy-in and the need for…

This paper discusses the impact of a series of professional development workshops for peer leaders to enhance the student learning experience at an Australian enabling education institution over the period of three years (2019-2021). It reports the impact of these workshops on peer leaders' professional development and, more importantly, on…

Academic support at Australian universities has become an important aspect of higher education, as student cohorts continue to diversify, and universities need to ensure the students' success and the institutions' reputations. Often, students in need do not access academic support services and little is known about what influences students'…

The dramatic changes brought on by the COVID-19 pandemic have changed the way in which mathematics and statistics support is offered. Students and staff have been presented with new opportunities and challenges. One-on-one interviews were conducted late in 2020 with 23 students and staff who had experience with fully online mathematics and…

Historically, students attending school in rural and regional New South Wales have experienced poorer outcomes than their peers attending metropolitan schools. The lack of coordinated support services for students with complex support needs compounds this issue. Wraparound models of support have been successful in improving outcomes for students…

Centralised student support such as academic advising, career guidance, and wellbeing services are important elements of the first-year student experience. While some studies have investigated how use of these services relates to student outcomes, there has been little focus on how they might influence student engagement. The current study…

In Peer Assisted Learning (PAL) programmes, students provide academic and social support to fellow students. Recent PAL iterations include drop-in programmes to improve higher education students' general academic literacy in an open, non-judgemental, learning environment led by experienced students. The majority of the PAL literature, however,…

University students frequently use campus Facebook Confessions pages to engage with their peers about their university experiences. This article explores the utility of Confessions pages in providing novel data to aid the development of student services generally, and academic skills support in particular. Through a qualitative thematic analysis…