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Direct linkNewman, Martyn; Smith, Kenneth H. – Education and Society, 2014
This study examined the relationship of emotional intelligence (EI) to jobs requiring emotional labour in a sample of 6,874 participants from eleven countries or geographical regions. In particular, the current study examined the relationship of a mixed model of EI, as measured by the Emotional Capital Report (ECR), to emotional labour identified…
Descriptors: Emotional Intelligence, Comparative Analysis, Emotional Response, Emotional Development
Zheng, Connie; Hyland, Paul; Soosay, Claudine – Journal of European Industrial Training, 2007
Purpose: The purpose of this study is to explore a range of training practices adopted by multinational companies (MNCs) operating in Asia. It investigated the level of training expenditure, the nature of training programs offered and the concerns about training in MNCs. Design/methodology/approach: Data were obtained through a survey of 529 MNCs…
Descriptors: Employees, Foreign Countries, Organizational Development, Professional Personnel
