This article provides an account of the undermining of collegial governance at the University of Alberta in relation to the restructuring of the university in 2020 by the senior administration and board on advice provided by the Australian consultancy firm, the Nous Group. The current president of the university has publicly promoted the…

Many policies in higher education are intended to improve college access and degree completion, yet often those policies fall short of their aims by making it difficult for prospective or current college students to access benefits for which they are eligible. Barriers that inhibit access to policy benefits, such as cumbersome paperwork, can weigh…

Students complain that technical courses like operations management are boring, dry or unenthralling. If we characterize classroom learning between a student and an instructor as a knowledge-intensive service encounter, then students are a kind of "customer" who must interact with the classroom system and play a key role in their own…

Missouri State University (MSU) began developing a strategic enrollment management (SEM) plan at the beginning of the fall 2019 semester and completed this initiative in December 2020. The impetus of the plan was a changing landscape in enrollment and recognition of the need to respond with intentionality. The university approached the plan by…

Amid the global pandemic, community colleges nationwide found themselves challenged like never before. More than 21 million Americans lost their jobs in March and April. How would this economic collapse affect college revenue streams, or fall semester enrollment? Would campuses even be open in the fall? Would students continue to register for…

The academic profession is challenged by the changing environment. Global trends, such as managerialism and new public management, have been influencing all public organizations, including universities. The academic profession is dynamic by its nature; it reflects any changes in its environment. However, the academic profession is also…

Occupational stress has increased in higher education academic staff over several decades, and this has been particularly acute in Australia and New Zealand. This scoping review sought to understand the causes and impacts of occupational stress among Australian and New Zealand academics. Eight EBSCO databases were searched for key terms: academic…

Indonesia, as a country with intensive skill positions, needs to pay attention to the management of colleges. Standardization and development are essential processes in higher education. These can be achieved through the implementation of total quality management (TQM). The initial steps to achieve TQM in higher education are the 5-S kaizen…

This paper argues that current approaches used to assess and monitor student engagement in UK higher education are failing to fulfil their potential by superficially helping institutions to appear professional and innovative yet failing to accurately measure and improve engagement. Drawing on service management literature including (Public)…

School leaders rightly tend toward collaboration and consensus-building when it comes to important decisions affecting students. But there are moments when, perhaps to their own surprise, they may find themselves willing to "go to the mat" on an important decision, whether consensus has been reached or not. Smith, a professor and chair…

Information systems graduates increasingly need to understand the collaborative, technology-driven practices inspired by open source software development that are fundamentally changing today's workplace. To meet this challenge, instructors must bring open source principles and technologies to active learning experiences. In this paper, the…

This chapter discusses principles that support using data about teaching and learning and offers several strategies particularly well suited for use by institutional researchers at small colleges in helping faculty, staff, and administrators use data on student learning for improvement.

The contestability of ideas is at the heart of a healthy academic institution. As a result, administrators face the challenge of making and implementing difficult decisions in an environment that is designed to explicitly create thoughtful discord. We argue that procedural fairness--explaining how and why important decisions are made--is an…

Today organizations have adopted a corporate university model to meet their training requirements, a model that adds value to the business in terms of revenue and profit, improvement in customer retention, improved employee productivity, cost reduction and retention of talented employees. This paper highlights the radical change and an evolution…

In the fall of 2004, an early childhood education center in the Midwest experienced a period of transition resulting from a significant turnover in administration and staff. Seeking strategies to improve and sustain a positive school culture, a newly formed Leadership Team looked to the business community for improvement strategies. The Team…