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LibQUAL+[TM]: A Methodological Suite; Reliability and Structure of LibQUAL+[TM] Scores: Measuring Perceived Library Service Quality; Score Norms for Improving Library Service Quality: A LibQUAL+[TM] Study; ARL Index and Other Validity Correlates of LibQUAL+[TM] Scores.
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Heath, Fred M.; Thompson, Bruce; Cook, Colleen; Thompson, Russel L.; Kyrillidou, Martha – portal: Libraries and the Academy, 2002
Includes four articles that discuss LibQUAL+[TM], a collaborative effort of the Association of Research Libraries and Texas A&M University responding to the need for greater accountability in measuring the delivery of library services to research library users. Discusses the reliability of LibQUAL+[TM] scores in measuring perceived library…
Descriptors: Academic Libraries, Accountability, Correlation, Higher Education
An Overview of Performance Measures in Higher Education and Libraries.
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Kyrillidou, Martha – Journal of Library Administration, 2001
Discusses the concepts of accountability and quality assessment in higher education. Topics include performance indicators in academic libraries, including international standards; factors affecting the reliability and validity of data, including consistency, ease versus utility, and values; and recommendations for research libraries. (LRW)
Descriptors: Academic Libraries, Accountability, Higher Education, Measurement Techniques
Library Assessment as a Collaborative Enterprise
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Kyrillidou, Martha – Resource Sharing & Information Networks, 2005
This paper focuses primarily on the collaborative partnerships that have shaped the ARL Statistics and Measurement Program, which currently serves the objective of "describing and measuring the performance of research libraries and their contribution to teaching, research, scholarship, and community service." Over the last ten years, the ARL…
Descriptors: Research Libraries, Cooperation, Library Associations, Libraries
Qualitative Analysis of Association of Research Libraries' E-Metrics Participant Feedback about the Evolution of Measures for Networked Electronic Resources
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Kyrillidou, Martha; Giersch, Sarah – Library Quarterly, 2004
The Association of Research Libraries' (ARL) E-Metrics Project is an ongoing effort to develop new measures that describe and measure networked electronic resources and also to underscore the need for measuring the value of such resources. This article presents results from an ongoing iterative qualitative study with the following goals: (a) to…
Descriptors: Metric System, Research Libraries, Library Services, Qualitative Research
Library Users' Service Desires: A LibQUAL+ Study
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Thompson, Bruce; Kyrillidou, Martha; Cook, Colleen – Library Quarterly, 2008
The present study was conducted to explore library users' desired service quality levels on the twenty-two core LibQUAL+ items. Specifically, we explored similarities and differences in users' desired library service quality levels across user groups (i.e., undergraduate students, graduate students, and faculty), across geographic locations (i.e.,…
Descriptors: Foreign Countries, Library Services, North American English, Users (Information)