The roots of modern hospitality teachings are evident in the beginnings of family and consumer sciences (FCS). Land-grant universities of the Midwest (such as Iowa State University and Kansas State University) did not simply teach cooking and sewing, but they also taught "budgeting, table service ... and the production and marketing of…

This paper examines the textual coverage of the topic of work in Canadian English--language introductory sociology textbooks. Our findings are based on a content analysis of 21 Canadian texts published between 2008 and 2012. We found that only 12 of 21 textbooks included a chapter on work, suggesting that work occupies a peripheral position in…

This article examines the influence of trust problems on the use of domestic outsourcing by couples from a gender perspective. The authors argue that trust problems matter in outsourcing decisions, because an outsider enters the privacy of the household and takes over tasks of special value. Analyses of data from a survey among 740 Dutch couples…

Firms with the ability to provide superior customer service can accrue significant competitive advantage and research suggests that frontline service employees' (FLSEs) actions have a considerable influence on the success of service operations. Yet, the high level of customer defections consistently attributed to poor and indifferent service…

This study examines the resume preferences of 523 recreation and leisure service professionals who interview and hire entry-level recreation professionals. Findings from this study support the fact that different occupations and disciplines require different approaches on how resume content information is presented. In the recreation and leisure…

Reviews the work of Howard S. Becker who, in the 1950s, analyzed teaching as a service occupation and drew parallels with other such occupations in terms of worker-client relationships and authority structures. (SJL)

Ideally, those working for the United Nations would be politically neutral, recruited on merit, and subject to uniform employment standards. In reality, the international civil service, like its national counterparts, is subject to the political conditions of its environment. (Author/SK)

This document contains two essays: "Toward a High-Wage, High-Productivity Service Sector" by Lester Thurow; and "Service Sector Wages, Productivity and Job Creation in the U.S. and Other Countries" by Louise Waldstein. The first essay analyzes the recent and currrent U.S. economy under headings called Growth Nodes, Falling…

This bulletin provides, in four parts, information about the qualifications, selection and training of personnel in various service industries. Service Instruction of Department Stores describes the sales force of most department stores, composed chiefly of women, and the lack of team spirit; outlines the physical education program to monitor…

The cultural tradition of public service and "technocratic mindedness" have influenced and shaped the teacher's role. Interviews with teachers illustrate aspects of the nature of limits and role boundaries. Instances and meanings of contrary teacher actions are discussed. (DF)

Explores the nature of surplus population in a managerial society (perceived as a global trend toward ascendency of the technical intelligentsia and intellectuals) in contrast with the underclass under capitalism. Asserts that "the Law of the Progressive Elimination of Undesirable Population" guides the policies of the managerial class.…

Occupational unionism as practiced by waitresses in the Hotel and Restaurant Employees International Union was characterized by emphasis on occupational identity, control over labor supply, portable rights and benefits, and peer determination of standards and discipline. Aspects of this form of unionism may hold promise for revitalizing the labor…

Transferring public services and public assets to private ownership is not an entirely new idea. Governments at all levels in the United States have for years contracted out many services. However, under the recently coined label "privatization," such policies now come recommended as a more comprehensive approach to the problems of…

This study argues for the use of public service employment (PSE) as a portion of an anti-recessionary fiscal policy package to include public works and tax cuts. Keynesian economics, deficit spending in this case, serves as the study's underpinnings. Chapter 1 reviews public service employment's current low status as an anti-recessionary measure.…

This report synthesizes the findings from several areas of work undertaken to assess what impact public sector employment has had on both the level and structure of employment. It also examines the impact of the public sector as employer on the labor market from two viewpoints: the level and share of public sector employment and the structure of…