Addresses the skills debate in hospitality in four key areas: the nature of work and skills in hospitality, considering skills in terms of personal attributes, job requirements, and work settings; deskilling within the hospitality workplace; the technical/generic skills debate; and the education/training process in hospitality. Concludes that…

Evaluated a theory of job satisfaction based on two facets: event and agent. Conceptualized event and agent as two domain facets of a content universe of job satisfaction, and a radex structure was hypothesized. Employees rated their job satisfaction and influence upon these job factors. Supported the radex structure. (Author)

Examines increased print-communication demands in business organizations. Identifies three employee needs: (1) long-term support to move from illiteracy to productive skill levels; (2) basic skills training integrated with regular job training; and (3) short-term targeted training or access to redesigned documents and job performance aids. (KEH)

Interest in recent years has centered on the purposes, forms, effects, and magnitude of private sector training of employees. Demand for detailed and accurate information on these subjects has arisen within idustry itself, within government agencies, education and research institutions, and organized labor. This monograph is an attempt to supply a…

This paper discusses the use of bilingual workers who do not have formal mental health training as mediators and providers of mental health care for refugees. The introduction provides a background discussion of the need for refugee mental health services, the characteristics of bilingual mental health workers, and the work places and expectations…

This paper is a product of the "Changing Domestic Priorities" project which has examined the shifts taking place in the nation's economic and social policies under the Reagan Administration and is now focusing on the major economic and social problems facing the nation over the coming decade. The following topics are discussed in this paper: (1)…

This paper reviews evidence from industry-specific and case studies that shed light on the extent to which computers and automation eliminate jobs, raise job skill requirements, and, consequently, contribute to increased wage inequality between less- and more skilled workers. This paper complements a previous review of large-scale econometric…

This report presents innovative vocational training (VT) initiatives to improve integration of low-skilled workers into lifelong learning and the labor market. Chapter 1 describes study structure and methodology. Chapter 2 addresses the theoretical basis for observing innovations. It analyzes the definition and significance of innovation in system…

William Julius Wilson's "The Truly Disadvantaged" blames the rise in the Black urban underclass on the rapid, systemic, and structural changes in the economy in the 1970s, which left Black unemployment at a spectacularly high rate. His insights should be acknowledged and his recommendations heeded. (BJV)