Discussion of the need for library adult education as a component of public library reference services highlights trends (increase in adult population, technological changes) and their implications (continuing education for librarians), goals of library adult education, importance of instructional objectives, and evaluation. References and a…

Based on a review of the literature, this discussion addresses such key aspects of the librarian's changing role in the online search process as the reference interview, online search evaluation, user training, and information service management. Future trends are noted, and 43 references are listed. (EJS)

Discusses the definition of an online library catalog; five factors to be considered by the online catalog designer; user-computer communication (error messages, help screens, prompts, unnatural language); online tutorials and offline instruction offered by bibliographic instruction librarians; and the current situation. Nine references are…

Discusses CD-ROM with an emphasis on aspects that librarians need to know. The topics covered include the technology; installations and cost; advantages and disadvantages for libraries; products of interest to librarians; and selection issues. Other optical storage media are described and sources for further information are provided. (37…

This paper reviews the progress made so far in the development and use of expert systems for library and information services in the areas of online information retrieval, including gateway software and intelligent front-ends; cataloging, including bibliographic utilities and machine-aided cataloging; abstracting; reference work; and indexing and…

Explores the significance of expert system design for library reference services and library education, focusing on model logic and modeling for query analysis. The approaches of some graduate library schools are reviewed. Appendices included a decision-support module, a reference module component, and a typology of queries and reference tools.…

Questionnaires were sent to 116 newly appointed reference librarians at academic institutions regarding the extent, content, and evaluation of their introductory training for their new positions. The majority of respondents indicated lack of overall planning and content depth in their training. (Author/EM)

Addresses public and scholarly interest in the fields of family history and genealogy. Highlights include attitudes before and after publication of Alex Haley's "Roots," library literature on genealogy, history of the family as a field of study, and academic library collection development and services. Twenty-five references are provided. (EJS)

This annotated bibliography of materials dealing with the evaluation of library reference services is arranged by category including literature success, quality, and accuracy of answers; cost and task analysis; interviews and communication; classification of reference questions; reference collections; staff availability; use and nonuse of…

Discusses the special needs of gifted children and the role that public libraries may serve in supporting these children. The areas discussed include personal contact and assistance, access to adult level research materials and reference tools, library use instruction, reading guidance, and specialized library activities. (46 references) (CLB)

This analysis of the literature on user studies, interpersonal information needs, and communication seeks to identify parameters of value that the patron associates with the reference transaction and final product of an information search. Twenty-one references are cited. (EJS)

Proposes that the theoretical framework for career development and decision-making needs to be explicit and implicit in the various computer-based guidance information systems. Suggests professional organizations as well as National Vocational Guidance Association members analyze the underpinnings of the systems now in use. (RC)

Presents a state-of-the-art of the reference interview with emphasis on evaluation. Article discusses the interview in terms of its components and which of them can be measured or evaluated. Components include performance of professionals v nonprofessionals, physical setting, verbal and nonverbal behavior, and user satisfaction. Implications are…

Summarizes the debate concerning use of desks versus counters in reference areas of academic libraries. Librarians argued whether patrons were more likely to approach a standing or a sitting librarian. In general, patrons preferred approaching a standing librarian; however, only small studies were conducted. In practice, libraries are designed in…

A strong relationship between staff morale and quality of reference service is suggested by this preliminary study of 37 public library reference department staff members, with further study recommended. Other factors studied included rapport with unit heads, patron relations, group cohesion, and work environment. (53 references) (EAM)