This group of reports constitutes the first series of observations designed to document the experiences of six state agencies (Delaware, Oregon, Michigan, Virginia, Pennsylvania, and Mississippi) which are developing model program evaluation/management support units that will affect the development and implementation of policy in federal/state…

Reviews research literature on the design of text for older readers. Topics include improving typographically simple layouts through the use of larger type, more readable text, clearer layouts, and summaries, headings and signals; and improving typographically complex texts such as income tax forms, diagrams, and procedural instructions. (31…