Demonstrates how the use of SERVQUAL, a market-driven assessment model adapted from business, can be used to study student satisfaction with four areas of support services hypothetically related to enrollment management. The sample included 748 students enrolled in general education courses at ten different private institutions. (Contains 27…

Surveys women student affairs administrators to examine relationships between career development, organizational commitment, and life satisfaction. Analyzes the effects of age, position title, educational attainment, years employed in higher education, and years in current position. Results indicate a significant relationship between career…

Surveys women student affairs professionals to determine their satisfaction with the student affairs profession, their perceptions of sex discrimination, and the relationship between perceptions of sex discrimination and career satisfaction. Results indicate that satisfaction with the student affairs profession appears to be related to perceptions…

Study examines the relationship between job satisfaction and locus of control among student affairs administrators and academic administrators in higher education. Also examines demographic variables of ethnicity, gender, age, educational level, and type of educational institution to determine how they affected the relationships between the main…

Examines the perceived attrition crisis in student affairs and reviews the literature on attrition in the field that has been reported to date. Explores overall career patterns, distinct factors that may influence decisions to leave student affairs, and some potential effects of attrition. Discusses implications for practice and offers…

Presents findings of a study that suggest that the relationship between college experiences and progress are quite similar for minority and nonminority students. Reinforces the need to further explore how minority and nonminority students interpret their college experience and whether satisfaction with their college experience emanates from…

Surveys women student affairs administrators to determine the relationships between mentoring and role conflict, role ambiguity, organizational commitment, career satisfaction, and perceived sex discrimination. Results indicate mentoring may benefit White women and women of color in different ways, and may result in reduced role conflict and…

Analyzes the results of a survey which queried student affairs staff members about their opinions on the importance of and their satisfaction with 37 aspects of their work environments. Discusses results of the survey and addresses efforts to improve the work climate. (Contains 18 references.) (Author/GCP)

Focuses on the career development problems of student personnel administrators. Discusses psychological problems common in middle adult years. Examines problems associated with career change, burnout, and relocation. (RC)

Analyzes a successful student affairs organization as one which implements innovative student development techniques and programs; actively encourages increases in organizational complexity and job satisfaction; and seeks to moderate its degree of centralization, formalization, and stratification. Urges production and efficiency be emphasized.…