Discusses written instructional materials created by librarians for end users searching database systems. Highlights include novice user studies; the importance of print instruction in digital information environments; a paradigm shift from system-centered to user-centered focuses in technical writing and user documentation for software; and…

Considers the increase in the variety of electronic reference options in academic libraries based on surveys of ARL (Association of Research Libraries) members. Discusses online catalogs; CD-ROM databases; World Wide Web access; and changes in library instruction, including formal instruction, point-of-use instruction, and Internet instruction.…

Recounts the history of the Research Libraries Group (RLG) and Stanford University's involvement in it, with an account of the problems that developed with the system, particularly several computer failures which almost spelled the end of the network. The comments of key figures in the RLG story are included. (JL)