This resource booklet is intended to present a new set of tools and procedures for making meetings more participative. It is aimed at anyone who plans programs, meetings, conferences, classes, workshops, seminars, or conventions--from corporation presidents to managers to youth group leaders. Unit 1 identifies some of the issues and problems…

Gives suggestions for early childhood program directors who seek to develop people-centered environments where the needs of staff as well as children will be recognized and met. (NH)

Answers questions and presents user survey results regarding the applicability and effectiveness of the Tandberg IS-10 learning laboratory system for foreign language instruction. (CB)

A research-based model of the factors that influence teacher attrition or retention is presented. Variables in four areas are discussed: (1) teacher characteristics; (2) teacher training and work experience; (3) professional and social integration; and (4) career satisfaction. The model reflects the social learning theory of career development.…

Following a brief discussion of the "occupational diseases" of teaching are some questions which teachers can ask themselves to help define for themselves how they might use the teaching process to enrich themselves as people. (KC)

Proposes a four-level model for adapting the Kirkpatrick model of training evaluation to suit technical manuals and services assessing: (1) user satisfaction; (2) user performance; (3) client performance; and (4) client satisfaction. Discusses assessing of the value of work, limitations in evaluating technical communication products, and the…

This article provides guidelines and strategies that educators can use to solicit feedback from students and their family members regarding their perceptions of their school's inclusion program. It also examines ways to address the concerns and issues raised by family members. A sample survey and questionnaire are included. (Contains references.)…

Burnout stress syndrome is a complex concept reflecting a failure in both the individual's defense mechanism and in the work environment. Since child protection agencies cannot afford the costs of staff burnout, time and money spent by the organization to reduce employee stress is an investment in better service delivery. (TJQ)

Offers suggestions for dealing with angry patrons in the library. Tips on diffusing the person's anger during the encounter are provided as well as short- and long-term suggestions for dealing with the library staffperson's feelings are included. Ways in which library administrators can assist their employees in dealing with angry patrons are also…

In February 1991, OCLC tested its newly developed product--the FirstSearch Catalog. Designed distinctly for the end user, FirstSearch is an online computer system providing access to a variety of databases. By October 1991, the system was made commercially available to all OCLC member libraries. The Ohio State University served as a test site for…

Focuses on the customer satisfaction element of Total Quality Management (TQM) in libraries, including definition of the terms customer and customer satisfaction, determining customer expectations, complaint systems, keeping customers, and empowerment of staff. Appendices list approaches libraries and other organizations have used to improve…

Explores ways to maximize camp-staff potential and effort through wages; working conditions; promoting passion and enthusiasm; perks and benefits; special staff events; tokens of praise, support, and appreciation; staff mission statements; profit sharing; empowerment; use of a morale officer; and staff ownership of the camp's "vision." (SAS)

This handbook is designed to help local and state vocational education evaluation personnel conduct studies to measure the training and job satisfaction of former vocational education students. It consists of eight chapters. Chapter 1 explains the rationale, development, and organization of the handbook. Chapter 2 is composed of two commissioned…

Staff who bring a mental health perspective to the schools can deal with problems of staff burnout. This packet is designed to help in beginning the process of minimizing burnout, a process that requires reducing environmental stressors, increasing personal capabilities, and enhancing job supports. The packet opens with brief discussions of "What…

This manual presents an instrument (the Dakota Parent Satisfaction Survey) and procedures for evaluating parent satisfaction with early intervention programs. The survey procedures have been used to evaluate seven early intervention programs each year since 1985. Development of the Survey is discussed, including the identification of program…