This booklet assumes that the first question that a mental health professional asks should not be what's wrong with this person, but what's making this person function like this. The answer may be that something's wrong with the way the person's environment is functioning, and, therefore, it is the environment that really should be changed, if feasible. Of course, whether or not the problem resides with the environment, the person may require some special assistance. The focus of this technical aid packet is on making decisions about what assistance is needed, how serious the need is, where a student/family should go to get it, and how to ensure it is provided in coordinated and integrated ways. Section 1, "Student Clients as Consumers," explores a consumer-oriented approach, and introduces the remaining sections. Section 2, "Referral as Intervention," offers guidelines for teachers and staff regarding the prereferral and referral process, providing services, and following up on referrals, including consumer feedback. Section 3, "Managing 'Care,' Not Cases," explores initial monitoring of care, ongoing management of care, and systems of care. Appendixes provide materials to aid in the triage process, establishing a system to provide clients with ready access to information about referral resources, assisting clients with referrals, and assuring quality of care. (MKA)