This publication presents a series of steps that can be used by employers to initiate or modify a diversity program. It is based on a study of a nationally recognized model developed by the City of San Diego. Fifteen steps that are considered elements of San Diego's success are described, using the city's experience. The steps are as follows: secure commitment from the top; assign qualified staff; write a mission statement and define the terms; conduct external and internal research; present the strategy to top management; secure the money; establish a steering committee; develop partnerships; develop the program; conduct diversity training; encourage department activities on diversity; establish a speakers' bureau; tell the story and keep everyone informed; hear advice from those who have done it; and keep the vision and act on it. Exhibits that make up almost one-half of the publication include the following: interview questions for the City of San Diego; focus group questionnaire; supervisors' diversity commitment pre-session and post-session questionnaires; invitation from City Manager to attend diversity training; learning goals; handout on what is meant by cultural diversity; and speakers' bureau topics. (YLB)