Addressed to docents, the manual presents general guidelines for making public tours of museums, historic buildings, and zoos more accessible to handicapped persons. Information on eight major disability groups is provided (mental retardation, learning disabilities, hearing impairments, visual handicaps, mobility impairments, cerebral palsy, mental illness, and severe communication disabilities), as well as on sensory and mobility changes that all older adults experience. It is noted that some disabled persons have needs that require the docent to rethink the basic structure of a program or substantially adapt the method of presentation. For each disability, related terminology is defined, emergency procedures noted, and specific suggestions offered for adapting the tour to meet the needs of the handicapping condition. For example, suggestions for adapting a tour for visually handicapped persons explore the following topics: evaluating the accessibility of the facility, introducing oneself, starting with a verbal orientation, offering assistance, speaking clearly and with enthusiasm, choosing an uncluttered route, including touchables in the tour, and using supplemental aids. A resource section presents a chart on epilepsy and how to assist a seizure victim, a list of agencies serving disabled individuals, and a selected bibliography. (JW)