This series of questions and answers on factfinding in public sector labor relations focuses on the practical aspect of impasse resolution. Rather than choosing a theoretical or historical approach, the practical approach was chosen because factfinding is not a formal process that must rigidly conform to textbook rules. Instead, factfinding can be adapted to a particular situation and to the desires of the disputing parties and the individual factfinder. The goal of factfinding is to reach a mutually acceptable settlement on a new contract. The best settlement is reached, not through any neutral party's recommendations, but rather through good faith collective bargaining. Issues that must be understood when resolving impasses include choosing a factfinder, scope of issues, mutually clarifying issues, documenting issues, presenting the case, the hearing, and the factfinder's report. (Author/JM)