Description of a process for solving human performance problems focuses on the analysis phase, which examines information to determine causes and develops recommendations for solving the problems. Techniques used for gathering data are described, criteria for evaluating ideas are listed, and weighted scores for performance improvement ideas are…

A sample grievance procedure for nonfaculty employees in a nonunionized institution of higher education and a nonfaculty grievance form are provided. Since grievance procedures provide a forum for resolving internal conflict, their existence is seen as a critical factor in achieving and maintaining good employee relations. (MLW)

This guide presents an approach to problem solving for managers who work with young or entry-level workers in small businesses. The guide is designed to help managers (1) distinguish between a behavior problem and a performance problem; (2) balance positive and negative factors to make the changes they want; (3) devise solutions that will work for…

This counselor's manual provides step-by-step information on the use and administration of PLACE, a diagnostic and prescriptive aid in employment counseling, with clients. (Client materials are available separately.) It is divided into two "books." Book 1 contains materials concerning PLACE as a whole. Chapter 1 overviews PLACE, its…

Following a brief introduction, chapter 1 of this study seeks to establish a framework for building stronger links between school and the workplace by calling attention to the need for (1) an ongoing analysis of the local economy in the context of the regional, national, and global economy; (2) a standing representative community consultation,…

This manual is designed to help supervisors perform their duties, whether in the public or private sector or in a community organization. It provides information to help supervisors understand the individuals with whom they work, orient new workers to their jobs, plan and organize the work to be performed, assign and monitor tasks, conduct…

This independent learning packet, which is designed for administrators, teachers, counselors, and tutors in Pennsylvania's Region 7 Tri-Valley Literacy Staff Development area as well as for their adult students, examines the following seven problems encountered by students: the job market, child care, single parenting/parenting skills, divorce,…