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Stolovitch, Harold D.; Vanasse, Sylvie – Performance and Instruction, 1989
Discusses the need for readable, easily accessed user documentation for application software packages and provides suggestions for creating effective user documentation. User characteristics are emphasized, including problems users experience; and recommendations for effective documentation are given, including being task oriented and providing…
Descriptors: Computer Software, Problems, Text Structure, User Needs (Information)

Haefner, Joel – Computers and Composition, 1999
Explores the software behind the interface of the programs used in composition classrooms. Places the production of software in a cultural context. Compares hypertext, structured programming, and natural-language writing. Suggests that writing instructors think about ways to customize programs used in their composition classes and to understand…
Descriptors: Computer Software, Cultural Context, Higher Education, Hypermedia