Examines the causes of conflict and various methods of managing it. Argues that by confronting disputes and providing a process that encourages their productive management, managers may help guarantee that the healthy aspects of conflict flourish in their organization. Available from Business Horizons, School of Business, Indiana University,…

This discussion of potential uses of mediation as a management and communication tool focuses on the library setting. The nature of conflict is considered, and the concept, basic principles, and applications of mediation as a form of conflict resolution are presented. The four steps in the mediation process are then described: (1) Introduction,…

Suggests a system for classifying problems to help educators identify their problems and understand their complexity. Presents the Problem-Identification Matrix, which helps clarify the cause-and-effect relationship that exists in any problematic situation. (WD)

Efforts to achieve ethical performance within organizations should include strategic processes, structural considerations, and the behavioral systems of organizations. Outlines some of the mechanisms that may be employed by organizations to achieve higher levels of ethical performance. (27 references) (MLF)

Techniques of conflict resolution are discussed as a means of effecting constructive change. The Collegial, Zero-Sum, and Strategic Negotiation models of conflict are outlined, a sequence of necessary resolution steps is presented, and an approach for arbitrating third-party disputes is proposed. (MSE)

While educational institutions and industry share some common elements of the administrative decision-making process, a major point of divergence is the treatment of conflict. In higher education, conflict is seen as destructive and should be avoided, but it can be handled positively. Types, common elements, and styles of conflict are reviewed.…

Conflict, a common managerial problem, offers opportunities for creative and positive actions. "Win-win" conflict resolution, which occurs chiefly through compromise, contribution, and synthesis tactics, requires trust, commitment, communication, and dialog. It can be encouraged by generating positive feelings, redirecting negative…

Points out the positive dimensions of protests by hospitalized children and adolescents with chronic health problems and indicates how group discussion can increase reciprocal understanding of the needs and concerns of patients and doctors. (Author/RH)

Instrumental to successful democratic leadership is the use of committees to solve management problems. In democratic leadership, a leader encourages participation and uses a guidance approach to direct a group toward consensus. This document offers leaders guidelines in effective democratic management of meetings. The authors first discuss the…

The article gives parents of a handicapped child a five step problem solving approach to solving conflict with the child's school. (DB)

A superintendent's personal account of a teacher strike reveals the lessons learned from the conflict and offers suggestions for avoiding similar situations. (WD)

The author presents ideas on what the school administrator should know in order to successfully manage conflict situations so that the conflict does not impede school functioning, and suggests that proper handling of the inevitable conflict situations that arise can bring about group cohesiveness and unity. (KC)

Interpersonal problem solving (IPS) is often difficult for learning disabled students. Two model IPS interventions, an elementary and a secondary, are described. Key components in both models include alternative and consequential thinking, skills implementation, and a "stop and think" approach to problem resolution. (Author/DB)

Describes an approach designed to help explain war and the nuclear threat to young children, using a Dr. Seuss book as a springboard for discussion to help children expand their own concepts on the subject. (KS)

Two models of moral responsibility in dentistry--the beneficence model (to know what is in the best interest of those served) and the autonomy model (the patient has values and beliefs underlying his/her perspective on his/her own best interests)--are outlined, and a framework for resolving conflict between the two is presented. (MSE)