This book describes and advocates "smart training," an approach to on-the-job training that helps employees gain competence and empowers them to act to satisfy customers. The book is organized in 16 chapters grouped into 4 parts. Part 1 outlines the basics of smart training, including its performance base, the need for initial analysis,…

The purpose of this book is to equip trainers to perform with excellence. Chapter 1 focuses on how adults learn and interact, examines the impact instructors have on learning, and introduces the instructor performance system. Chapter 2 details the requirements of the instructor's job. Chapter 3 outlines the system that enables training managers to…

This book, which is intended for new training professionals and others asked to provide training, lists the critical elements of training and details an eight-step process for providing training in the workplace. The book begins with a brief introduction explaining the purposes of training and why it has become so important. The next eight…

Intended as a reference for training and consulting in the field of business communication, this book presents research, implements theory, and explores communication practices vital to all organizations. The titles of the essays and their authors are as follows: (1) "Communication Consulting--The State of the Art" (William J. Buchholz); (2) "The…

This book outlines why the skills of the U.S. workforce have become the single most important factor in the competitiveness, not only of individual companies, but of national economies. It documents the widening gap between the need for highly skilled workers and their availability, and it points out the chilling consequences that may occur if the…

Instructional design as a discipline is currently experiencing rapid expansion on a variety of fronts: theoretical, technological, philosophical, and in the spheres of practice. This book is about changing design theory and practice to meet the challenges of this growth in the particular area of adult learning. The six chapters address the…

This book, which is intended for trainers responsible for teaching workplace diversity, brings together the voices of 17 individuals currently engaged in diversity education. The following topics are examined in the book's five parts: identity, preparation, and the experience of being classified as "different"; the nature of diversity…

This book presents detailed guidelines for conducting structured on-the-job training (S-OJT), which is training based on the premise that OJT can be structured and planned so as to produce more predictable and reliable training outcomes. Together, the book's 15 chapters systematically examine the topics of meeting the demand for employee…