Emotionally charged, often disgruntled, and occasionally abusive parents--sound familiar? This newly revised, second edition of Elaine McEwan's bestselling classic will help manage the most difficult audience, adding several new features and examples that will give the confidence and skills needed to handle such situations, including: (1) Over two…

The ad hoc network of shelters and related services that has been developed in an effort to meet the most critical needs of the homeless population is staffed by a wide spectrum of professionals and volunteers. Many of these individuals lack easy access to information, training, or resource materials to help them with their social services work.…