For years, Marjorie Hass, now the president of Rhodes College, was approached by women in higher education looking for advice and support as they took on leadership roles and navigated challenging career paths. Eventually, she began offering online seminars so she could meet in small groups to answer questions and encourage women to develop…

Conflict among peers is common, and not necessarily a bad thing. Disagreement, teasing, and conflict are part of growing up, and children and adolescents need to develop skills to resolve these clashes. However, bullying, an extreme form of peer conflict or teasing, can be physically and psychologically harmful. Therefore, it is important for…

Examines the causes of conflict and various methods of managing it. Argues that by confronting disputes and providing a process that encourages their productive management, managers may help guarantee that the healthy aspects of conflict flourish in their organization. Available from Business Horizons, School of Business, Indiana University,…

Intended for the program administrator involved in the development and direction of comprehensive services for the mentally retarded, the article discusses social change and the management of conflict. (DLS)

This discussion of potential uses of mediation as a management and communication tool focuses on the library setting. The nature of conflict is considered, and the concept, basic principles, and applications of mediation as a form of conflict resolution are presented. The four steps in the mediation process are then described: (1) Introduction,…

This booklet explains some of the basic characteristics and functions of third-party consultations, a problem-solving model in which community intergroup conflicts are resolved with the assistance of a third party in a face-to-face interchange and problem-solving process. The guide, intended for use by consultants, is divided into eight sections.…

Conflict between people can arise over breakdowns in communication, work policies and practices, adversarial management, and personality conflict. A conflict-resolution plan involves defining the problem, collecting the facts and opinions, considering all solutions proposed, implementing the solutions, and evaluating the situation. (MLF)

By enabling students to mediate their own disputes, educators may be synthesizing the finest potential in the school--the creative, constructive dynamic inherent in conflict. This article describes a mediated dispute resolution program used in several schools and offers implementation advice. (MLH)

This guide to solving problems and managing dilemmas is practitioner-driven. The concepts, language, examples, and cases are crafted to appeal to teachers and administrators interested in improving how they solve problems and manage dilemmas in classrooms, schools, and districts. Part 1 of the book lays out the author's approach to framing…

Suggests a system for classifying problems to help educators identify their problems and understand their complexity. Presents the Problem-Identification Matrix, which helps clarify the cause-and-effect relationship that exists in any problematic situation. (WD)

Efforts to achieve ethical performance within organizations should include strategic processes, structural considerations, and the behavioral systems of organizations. Outlines some of the mechanisms that may be employed by organizations to achieve higher levels of ethical performance. (27 references) (MLF)

School principals may experience stress due to interpersonal clashes and conflicts, excessively taxing administrative responsibilities, time constraints, and conflicting role expectations. Stress-reduction techniques include conflict resolution of values and needs; identification of stressful circumstances; knowledge of physiological stress…

Conflict ranges from minor squabbles to dysfunctional relationships to all-out war. At its core, conflict is disharmony, dissension, division, and discord between people, interests, or ideas. Managing conflict is important in many environments and is the key topic of this guidebook. Examples and steps are presented that allow employees and…

Conflict, a common managerial problem, offers opportunities for creative and positive actions. "Win-win" conflict resolution, which occurs chiefly through compromise, contribution, and synthesis tactics, requires trust, commitment, communication, and dialog. It can be encouraged by generating positive feelings, redirecting negative…

The model presented here is designed to chart the kinds of building level interaction between labor and management that may affect educational policy and programs. Several means of application and the problems associated with the model's theoretical design are discussed. (Author/IRT)