The report urges that every seller review, and where necessary modernize, his internal complaint-handling procedures and his methods for resolving disputes in the light of the following recommendations: (1) The handling of consumer complaints should be swift, personalized, courteous, and as effectively managed as any other function of prime…

In this report prepared to assist the business community in undertaking its responsibility to reexamine warranty policies and practices in the light of consumer expectations, it is recommended that the following policies and practices be adopted by businesses and trade associations: (1) Product warranties should be effective for a period…

This manual contains information for consumer education, which is defined as the process of imparting to an individual the skills, concepts, knowledges, and insights required to help each person evolve his or her own values, evaluate alternative choices in the marketplace, manage personal resources effectively, and obtain the best buys for his or…

Five problems dealing with consumer education are presented in this book: (1) Why study human behavior? (2) Recognizing consumer problems in American society; (3) Recognizing that price and brand name are not necessarily measures of quality; (4) Increasing purchasing power and personal satisfaction through making a search for information; and (5)…

Designed for the general public and possibly suitable also for high school economics students, this pamphlet presents a brief overview of United States currency. Separate sections discuss the role of currency today, how the dollar has evolved, how the dollar got its name, laws concerning legal tender, types of currency in circulation, the meaning…

This volume explores the problem of taking an intelligent approach to advertising. Curriculum materials are provided for three conceptual levels of this problem and include objectives, directed activities, suggestions for feedback to students, a list of materials required for teaching each stage, and teacher references. Support materials include…

This paper proposes to offer guidance and a decision tree checklist to those professional, federal, state, municipal, charitable and educational institutional employees who are not privy to relocation expense packages and are thereby left to their own devices to accomplish the move. (Author)

This volume explores the problem of being knowledgeable about business practices. Curriculum materials are provided for three conceptual levels of this problem and include objectives, directed activities, suggestions for feedback to students, a list of materials required for teaching each stage, and teacher references. Support materials include…

A companion volume to Part I--Summary Report, this volume contains the reports of four committees. Topics are: (1) The Role and Functioning of Consumer Credit (consumer credit and social policy, consumer credit and economic growth, structure of the consumer credit market, the economics of consumer credit, credit revenues, credit costs, and a model…

This report discusses consumer and corporate problems associated with product performance and servicing of consumer durables (such as automobiles, large and small appliances, and televisions and phonographs), and outlines action which should be taken by manufacturers, trade and professional associations, and government to assure quality and…

Designed for the general public and possibly suitable also for high school economics students, this pamphlet discusses a federal law that requires that the borrower as well as the lender comply with government rules relating to the use of credit in purchasing securities, even when the borrower obtains credit outside the United States. The pamphlet…

Two problems dealing with consumer education are presented: (1) Obtaining and using credit; and (2) Meeting obligations as a citizen-consumer. Each problem is dealt with at three conceptual levels. Curriculum materials for each of the levels include objectives, directed activities, suggestions for feedback to students, a list of materials required…

Two posters that can provide simulated problem-solving experiences at a corner store are provided. (MK)

This guide provides information for estimating the amounts of food to buy to meet the required meal patterns for young children in child care centers under the Special Food Service Program for Children. A list is given specifying the minimum requirements for meals or snacks approved for cash reimbursement by USDA. A brief description of the…

The active involvement of students in a study of the customs, traditions, and institutionalized ways society has organized to preserve economic stability is the goal of this consumer education teaching guide. Designed for the use of social studies teachers, units are devoted to the studies of: (1) the economic system; (2) income procurement; (3)…