A solution is offered to the problem of adequately cataloging a pamphlet file without increasing staff workload. A system is described in which material is classified by broad subject headings, themselves arranged alphabetically. This had an additional advantage in that valuable material which does not in itself merit full cataloging can be…

Public libraries do not always meet community information needs because librarians are trained to answer questions through books when often the best information in an area is from alternative sources. The government provides free information on investments, jobs, health, and legal problems; experts and clearinghouses are other good information…

Discussion of job satisfaction and the level of job performance focuses on the effect of automation on job satisfaction among reference librarians. The influence of stress is discussed, a job strain model is explained, and examples of how to design a job to reduce the stress caused by automation are given. (12 references) (LRW)

This guidebook and annotated bibliography is designed to provide a basic listing of sources of state (Maryland), federal, and some general law for the non-law library community, and to offer some insight into the suggested approaches for dealing with legal reference inquiries. Listings of contributors and members of the Task Force on Improving…

Discusses the impact of CD-ROM services on reference departments and describes the development of a troubleshooting manual for the Library of Science and Medicine at Rutgers University. The seven steps followed in writing the manual are presented, and it is noted that it has proved to be an effective support for reference and CD-ROM services. (21…

The purpose of this manual is to acquaint desk assistants (whose two major functions are to provide information and to instruct patrons how to use library materials) with the services, policies, and procedures of the Reference Department and Jackson Library at the University of North Carolina, Greensboro. Information is presented about: their…

This document details 28 policies and 37 procedures of the online searching service at the Indiana State University (ISU), Cunningham Memorial Library. Sixteen forms used in various aspects of the process are also included. The policies include but are not limited to the following: (1) the Database Search Service organization; (2) Database Search…

This book's purpose is to aid the researcher-writer in locating information from a variety of fields. It describes over 200 basic reference sources, and groups them according to the following types of information: background information, magazine or newspaper articles, books, definitions, fact sources, biography, quotations, statistics,…

To introduce undergraduate students to the library and to familiarize them with the various indexing systems and reference materials, the University of Michigan has produced this workbook designed specifically for their library. The information and exercises included cover physical layout, the card catalog, the Library of Congress Classification…

This publication has been developed to assist correctional administrators and librarians to comply with recent court mandates on prisoners' rights of access to legal reference services and materials. The Introduction includes some basic suggestions for selecting a location for the law library in a correctional facility, and considerations to be…

Discusses library resources for genealogical research, including bibliographies of family histories, guides to genealogical resources, periodicals, indexes, CD-ROM products, electronic bulletin boards, and nonprofit services. An annotated list of 13 titles for a basic collection is included. (MES)

Presents American Library Association guidelines for medical, legal, and business responses at general reference desks covering the role of the librarian, including interpretation, advice, confidentiality, and tact; sources, including currency and referrals; telephone or mail reference; and ethics. (MES)

This new column describes Internet and provides a guide to its resources for new users. The hierarchical organization of Internet is explained; library applications including cataloging, bibliographic instruction, government documents, interlibrary loan, reference, and serials are described; access to Internet is explained; common problems are…

This report documents the findings and recommendations of a study conducted by the New Jersey Library Protocol Committee, which was formed to study and recommend changes in the current organizational and operational structure of the existing statewide multitype library network and in the patterns for networking and informational services among…

The New York State Library is conducting two regional pilot programs to provide on-line information services to public, academic, and special library patrons. These procedures and guidelines were written for reference librarians in participating libraries who will act as the intermediaries between their patrons and the search analysts at the State…