Think Quality! The Deming Approach Does Work in Libraries.

Mackey, Terry; Mackey, Kitty

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ERIC Number: EJ446234

Record Type: Journal

Publication Date: 1992

Pages: N/A

Abstractor: N/A

ISBN: N/A

ISSN: ISSN-0363-0277

EISSN: N/A

Think Quality! The Deming Approach Does Work in Libraries.

Mackey, Terry; Mackey, Kitty

Library Journal, v117 n9 p57-61 May 15 1992

Presents W. Edwards Deming's Total Quality Management method and advocates its adoption in libraries. The 14 points that form the basis of Deming's philosophy are discussed in the context of the library setting. A flow chart of the reference process and user survey questions are included. (MES)

Descriptors: Administrative Principles, Flow Charts, Guidelines, Library Administration, Library Services, Methods, Questionnaires, Reference Services, Total Quality Management, User Satisfaction (Information)

Publication Type: Journal Articles; Guides - General; Opinion Papers; Tests/Questionnaires

Education Level: N/A

Audience: N/A

Language: English

Sponsor: N/A

Authoring Institution: N/A

Grant or Contract Numbers: N/A