If readers want to improve ties with their local community, government, town, or civic groups, then this is the handbook to read. This guide focuses on how to conduct a community relations audit, develop a CR strategy, build a CR team, communicate more effectively with neighbors, and handle crises well. The handbook also includes a sample economic impact statement, pointers on developing strong government relations, and more. Charlotte Murphy, director of communications at Choate Rosemary Hall (CT), edited the publication and based it on a resource published by the National Association of Independent Schools (NAIS) and the Association of Independent Schools of Greater Washington. The contents of this book include: (1) Preparing for the challenges ahead: The community relations audit; (2) Developing a proactive strategy; (3) Building your community relations team; (4) Learning to communicate; (5) Handling trouble; (6) When it works: Case studies of seven schools; and (7) Additional resources.