A 3-year Literacy/English-as-a-Second-Language (ESL) program is described that was established in 1988 to improve access to literacy for Rhode Island's adult non-native speakers of English. In this handbook, the two literacy facilitators associated with the program explore issues significant to a more learner-centered practice of addressing the literacy needs of adult non-native speakers of English. Models are described for professional development, preparation of volunteers, and instruction with learners interacting with print. The intention is to help demystify the process of ESL/literacy for providers and to support new forms of education in literacy. A brief review of the literature on learner-centered practice is given, followed by descriptions of specific practices and discussions and examples of action research. Outreach efforts are also described. Although the ESL/Literacy Program reached fewer individuals than it intended in some areas, it surpassed expectation in others and contributed to significant change in cross-program awareness and cooperation within and outside the agency. (Adjunct ERIC Clearinghouse on Literacy Education) (LB)