This report describes a case management model and was designed to serve as a basic text for training social service workers. Chapter I defines the term case management and discusses the role of case management in the field of social services. Chapter II delineates the main features of the case management model and the activities required of the social service worker in the case management process. Included in this chapter are a diagram illustrating the relationship of case management functions to other functions in the service delivery system and a flow chart demonstrating the functional flow of the case management process. Chapter III briefly discusses issues related to the implementation of the case management approach. (JMB)