The basic steps to be followed in the development of a questionnaire are as follows: (1) specify the goals of the study by listing all the questions the investigation is to answer; (2) review the literature related to topics being studied; (3) define all abstract concepts included in the list of objectives; (4) decide what type of item format will be used; (5) determine what type of statistical analysis is needed; (6) keep in mind item writing rules when constructing the actual questionnaire items; (7) choose an item sequence which best fits the type of survey being conducted; (8) follow guidelines for the physical appearance of the questionnaire; and (9) be sure to include clear instructions and a cover letter. One practical example is used throughout the paper to illustrate each major topic as it is discussed. The example involves a school district which wants to survey residents of the district to determine both their knowledge and perceptions about the school district and its proposed building program. (Author/RC)