The philosophy, rationale, and specific training procedures of the American University Hotline are detailed in this trainer's manual. The manual provides a step-by-step discussion of training procedures implemented in a student-operated university hotline telephone service. The training package, widely disseminated over the past six years, has been used as a model for the National Institutes of Mental Health. Training design and implementation are discussed and the training text includes notes to trainers and suggestions as to application of concepts covered. The format used is specific and straightforward, discussing design, training environment, necessary materials, procedural points, and examples. This training program serves as a basic model for training paraprofessionals to work on a college campus. The manual represents completion of a service/training package begun with "The American University Hotline: A Model Crisis Intervention Telephone Service--Manual for Staff Members." (Author)