This manual is designed for training paraprofessional workers who answer rape-crisis telephone lines. Communication skills, the process of crisis resolution, and the specific body of knowledge relevant to rape victims are uniquely integrated in the training program. The training manual is meant to serve as a guideline for group leaders and as a workbook for trainees. A suggested reading list and a rape-crisis resource list are included. The format of the program is a brief but intensive training course, made up of seven modules, and requiring approximately 20 hours. The training combines a didactic and experiential approach to learning. It is anticipated that both professional psychologists and skilled lay persons will be able to use the manual to provide more systematic training to those seeking to help rape victims. (Author)