This model for solving educational problems consists of four major steps: (1) the problem is defined and verified; (2) solution criteria are established; (3) solution alternatives are surveyed; and (4) a solution is selected. "Problem" is defined as the discrepancy between an existing condition and a desired condition. This model is to be implemented by a problem-solving team, which consists of representatives of the parties affected by the problem, individuals with the appropriate expertise in the problem area, and individuals who are objective and skilled in problem-solving. After a preliminary statement of the problem, it is broken down into components that allow the team to define who is involved and when and where the problem occurs. Next, solution criteria (the "musts" and"shoulds" necessary for a good solution) are defined, along with constraints. A survey of the relevant literature, as well as consultation with experts and field tests, should be conducted. After a solution is selected, it must be field tested. Then the solution is modified and refined to conform to the findings of the field study. (Author/DS)