The module deals mainly with some of the service problems experienced by consumers, examines the causes of some problems, and suggests some solutions, attempting to present the standpoint of the producer as well as the buyer and user. The module may be presented as a semester or part semester course. Organized by expected student understandings, suggested pupil and teacher activities, and sources, the module explores the following areas: safety; some important consumer hazards; what the U. S. Consumer Safety Commission is doing about hazards; consumer concerns; reaction to consumer problems; the single biggest consumer concern (inflation accompanied by recession); how consumers can measure increases or decreases in the price of living; why consumers should be concerned with costs of medical care; consumer concerns regarding repairs and service; misleading advertising and what business is doing about it; industry's response to consumer complaints; the answer to the problem of unsatisfied consumers; how the consumer can make wise choices; the responsiveness of business to complaints; how to make a complaint; what the Federal Trade Commission is doing to help consumers fight deceptive advertising; and other agencies that protect the consumer. (Author/NH)