Developed to assist librarians in the measurement and evaluation of the library's ability to provide services, this guide suggests a number of evaluation techniques that may be used once the reasons for a study have been clearly determined and locally peculiar conditions have been taken into account. The first section explains methods for…

Preliminary guidelines are presented to provide a methodology for conducting user studies in the information field, particularly in developing countries. Topics covered include: user needs in planning a national information system; the identification of user groups; the design and organization of user studies, including background research survey…

Designed for use by study coordinators, library supervisors, and data collectors, this manual is the basic reference and training document from the 1982 field survey of public online catalog users and nonusers in 31 U.S. research, academic, community college, public, and governmental libraries. The field survey was coordinated by the Research…

This guide from the Public Libraries Association (PLA) describes a planning process to be used by individual library systems to establish their own standards appropriate to local conditions and needs; design strategies to reach those needs; and inaugurate a planning cycle that involves continuous monitoring of progress and regular adjustment of…