This manual contains the course material designed to prepare equal employment opportunity counselors to informally resolve complaints of discrimination. The principal focus of the course is on techniques of counseling, which are taught through lecture and role-play sessions simulating actual complaint situations. At the end of the course,…

Offers a step-by-step guide to help rehabilitation counselors design activities to ensure client's job maintenance. Describes initial assessment process that identifies physical, emotional, and intellectual barriers to job maintenance. Discusses development of a systematic postemployment service plan. (Author)