Examines specific intervention strategies designed to deal directly with complaints, conflict, and criticism. Defines intervention strategies and their importance. Discusses techniques for intervention strategies, and dynamation strategy skills such as observation and listening. (PRA)

Recommends and describes assertive management techniques for dealing with conflicts or problems in libraries: (1) listening to understand problems; (2) stating expectations clearly; (3) focusing attention on the real issue; (4) explaining situational givens; (5) compromising/negotiating when possible; (6) being persistent and patient; (7) giving…

Drawing on management theory, this article explores the costs, benefits, and sources of organizational conflict in the academic library context. Five responses to conflict (using power, avoiding, accommodating, compromising, and problem solving) are described, and guidelines for using problem solving to manage conflict effectively are offered. (14…

This guide suggests ways to improve communication skills for those individuals just starting out in the business world. The guide offers advice from an abundance of sources condensed into easy-to-follow lists on the subjects of: (1) dress tips for men and women; (2) introductions; (3) remembering people's names; (4) conversational techniques for…

The nature of negotiation, particularly bargaining, is explored, and it is suggested that legal educators use a distributive bargaining simulation as the teaching method. Appropriate materials for such a simulation are offered, followed by an explanation of the development of the simulation. An integrative bargaining simulation is also presented.…

This guide provides an introduction to the theories of why conflicts occur and presents models and techniques of conflict regulation. Some of the topics discussed are: legal regulation, the deterrence model, bargaining, third-party intervention, and self-limiting conflict processes. As examples of the latter processes, the Gandhian model of…

Intended for use by teachers who are concerned with making effective responses to conflict in the classroom, this booklet describes the nature of adolescent conflict and the differences between conflict, competition, and cooperation. The theory section of this work analyzes some of the major concepts and research findings emphasized in the study…

Designed to help people engage in constructive dialogue on whether the plight of the people of Bosnia calls for military intervention, the package provides the basis for three distinct and self-contained discussions that move conversation from general questions about what justifies the use of military force to specific questions about what to do…

This publication is one of two related volumes that were produced as part of an interdisciplinary effort at the University of Pennsylvania by the School of Social Work and the Wharton School to develop a joint educational program in social welfare management. This particular volume contains the syllabi and course outlines of six proposed classes…

A conflict resolution exercise has been developed for use in leadership training in small groups. The objectives of the exercise are to provide a decision-making experience in an environment that requires numerous applications of conflict reduction, to enable participants to apply strategies for dealing with specific conflict disruptions that…

This resource manual presents guidelines and effective techniques for people who want to acquire group facilitation skills. It is a valuable resource for anyone planning or presenting a workshop; trainers or teachers interested in innovative classroom techniques; and anyone involved in a group as leader, facilitator, or participant. The manual…

The document explains how to plan a two-day orientation workshop in which high school faculty and staff examine global issues prior to developing and implementing a global education program. In addition to increasing awareness of global issues, the program is intended to improve the educational environment by promoting cooperation between…

Designed for students, educators, and citizens interested in human rights, the booklet presents resources for learning about the facts, perspectives, and existing procedures and institutions to promote human rights. Chapter one explores the relationship between human rights and war. Chapter two presents a self-survey to help readers clarify…