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Peer reviewedGohring, Ralph J. – Simulation and Games, 1979
A case study describing the process involved in publishing a personally developed simulation game including finding a publisher, obtaining a copyright, negotiating the contract, controlling front-end costs, marketing the product, and receiving feedback from users. (CMV)
Descriptors: Copyrights, Costs, Educational Games, Feedback
Download full textRobinson, William C. – 1984
Arguing that complaints are inevitable and that complaint handling should be an integral part of the library's public service program, this paper identifies and discusses the components of such a program. Concerns discussed are those that should be of general interest to all types of libraries, and the primary focus is on external complaints,…
Descriptors: Conflict Resolution, Guidelines, Libraries, Library Administration
Peer reviewedShaver, Donna B.; And Others – Special Libraries, 1985
Explores ethical issues for online searchers that are exacerbated by the searcher's gatekeeper function--searcher competence, searcher bias, inaccurate search results, misuse of search results by client, and privacy and confidentiality. A model for ethical decision making is presented and a list of guidelines for ethical conduct is suggested. (EJS)
Descriptors: Bias, Codes of Ethics, Decision Making, Ethics
Mackey, Terry; Mackey, Kitty – Library Journal, 1992
Presents W. Edwards Deming's Total Quality Management method and advocates its adoption in libraries. The 14 points that form the basis of Deming's philosophy are discussed in the context of the library setting. A flow chart of the reference process and user survey questions are included. (MES)
Descriptors: Administrative Principles, Flow Charts, Guidelines, Library Administration
Peer reviewedBahr, Alice Harrison – College and Research Libraries, 1986
Noting that the availability of quality records online and keyword search capabilities of online catalogs are reshaping the debate on whether or not to catalog federal publications, this article reviews previous arguments, discusses conditions redefining them, and proposes partial guidelines for reevaluating current U.S. depository cataloging…
Descriptors: Cataloging, Classification, Costs, Depository Libraries
Peer reviewedVine, Rita – Canadian Library Journal, 1988
Describes the implementation of an electronic mail system at the University of Calgary Libraries, and reports the results of a survey that examined user satisfaction with the system and usage patterns by library staff. Suggestions for the successful implementation of electronic mail systems are offered. (CLB)
Descriptors: Academic Libraries, Computer Networks, Electronic Mail, Foreign Countries
Davis, William J. – 1978
The purpose of this document is to report a needs assessment questionnaire package based on the position that needs assessment surveys should gather the preferences of prospective participants regarding all modifiable aspects of an inservice program. The package consists of two instruments that may be administered either separately or in…
Descriptors: Educational Experience, Guidelines, Inservice Education, Instructional Design
